Ready to let clients go?
Part 2 of 6 in The payment investigations series
Payment investigations still mean:
- 3%+ customer attrition linked to poor E&I experiences
- 5–8 days average resolution time
- $1.6bn estimated annual industry cost
“ISO 20022 is a generational shift […]. The cost of inaction [on E&I] far outweighs the investment required to lead this change.” Joanne Hannaford
“Our ultimate goal is to deliver a superior and more transparent experience for our clients.” Ciarán Byrne
There’s no excuse not to act.
- ISO 20022: data foundation.
- Swift Case Orchestrator: orchestration.
- AI: reasoning.
We spent years connecting those three layers. You don’t have to.
Our goal is not to create a new agent every time a new exception appears.
It is to build one flexible investigation agent that can adapt from simple Payment Operations lookups to deeper investigations across red-flagged payments in Compliance, including sanctions, fraud and AML.
That is what we built with TxAgent:
- Payment lifecycle analysis
- Root-cause identification
- Evidence gathering across systems
- Resolution preparation for human review
Want to see TxAgent in action? Let’s talk.
