The payment investigations series
6 pieces on payment exceptions and investigations — what they cost, why richer ISO 20022 data makes the work harder rather than easier, and what an agent can resolve with a person still deciding. Ordered as an argument, not by date.
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Agentic AI for faster E&I investigations
When a cross-border payment fails, reconstructing it spans several banks and several messages. A demo of TxAgent investigating a beneficiary address exception.
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Ready to let clients go?
Payment investigations still cost 3%+ customer attrition, 5–8 days to resolve and an estimated $1.6bn a year across the industry.
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Investigations won’t keep pace with ISO 20022.
Investigations won’t keep pace with ISO 20022. At least not as-is.
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AI in fraud and financial crime is no longer experimental
An ACI Worldwide and Finextra survey: 51% of organisations are live with AI, only 19% operate with full autonomy, and the blockers are structural rather than technical.
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The cover payment is missing: from camt.110 to camt.111
A real camt.110 investigation request traced to its root cause: the cover pacs.009 was never sent. With the corrective message and the camt.111 closure drafted.
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Chat with your Swift data!
TxAgent, our AI demonstrator for interbanking data: fewer false positives, faster analytics, and business users querying Swift messages in plain language.
Everything else, including company news, is on news and articles.